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RPH Technology Services, Inc.,
Inc. ("The Company") agrees to furnish services to the
Subscriber, subject to the following TOS (Terms of Service).
Use of RPH Technology Services, Inc. Service constitutes acceptance and
agreement to RPH Technology Services, Inc.'s AUP
as well as RPH Technology Services, Inc.'s TOS (Terms of Service).
All provisions of this contract are subject to the TOS (Terms of Service)
of RPH Technology Services, Inc., Inc. and AUP
(Acceptable Use Policy). The AUP may be
changed from time to time at the discretion of the Company. Subscriber
understands that change to the AUP by the Company shall not be grounds for
early contract termination or non-payment.
This Agreement shall be construed in all respects in accordance with the
laws of the state of Texas, county of Brazoria applicable to contracts
enforceable in that state. Venue will be Brazoria County, Texas
- Disclosure to Law Enforcement: The AUP
specifically prohibits the use of our service for illegal activities.
Therefore, Subscriber agrees that the Company may disclose any and all
subscriber information including assigned IP numbers, account history,
account use, etc. to any law enforcement agent who makes a written
request without further consent or notification to the Subscriber. In
addition RPH Technology Services, Inc. shall have the right to
terminate all service set forth in this Agreement.
- Service Rates: Subscriber acknowledges that the nature of the
service furnished and the initial rates and charges have been
communicated to Subscriber. Subscriber is aware that the Company may
prospectively change the specified rates and charges from time to
time. The promotional offer is contingent upon Company achieving and
maintaining its cost of service goals including but not limited to
rates charged to company by its suppliers.
- Payment: Establishment of this service is dependent upon
receipt by the Company of payment of stated charges. Subsequent
payments are due on the anniversary date of the month for that month's
service. All accounts and services provided by RPH Technology Services, Inc.
are subject to the current tax rate as imposed by the County of Brazoria,
State of Texas which is currently 6.25%. 100% of the monthly service
charge is subject to the 6.25% tax rate. 100% of the setup fee is
subject to the 6.25% tax rate. The above applies to all accounts and
services provided by RPH Technology Services, Inc..
- Payments and Fees: Credit cards that are declined for any
reason are subject to a $1.00 declination fee. Service will be
interrupted on accounts that reach 25 days past due. Service
interrupted for nonpayment is subject to a $200 reconnect charge.
Accounts not paid by due date are subject to a $7.95 late fee.
Accounts that are not collectable by RPH Technology Services, Inc. may
be turned over to an outside collection agency for collection. If your
account is turned over for collection, you agree to pay the company a
"Processing and Collection" Fee of not less than $50 nor
more than $150. If you desire to cancel your account, please follow
the proper procedure to do this as outlined in this TOS.
- Refund and Disputes: All payments to RPH Technology Services, Inc.,
Inc. are nonrefundable. This includes the one time setup fee and
subsequent charges regardless of usage. All overcharges or billing
disputes must be reported within 60 days of the time the dispute
occurred. If you dispute a charge to your credit card issuer that, in RPH Technology Services, Inc.'s
sole discretion is a valid charge under the provisions of the TOS and
/or AUP, you agree to pay RPH Technology Services, Inc. an
"Administrative Fee" of not less than $50 and not more than
$150.
- Failure to Pay: The Company may temporarily deny service or
terminate this Agreement upon the failure of Subscriber to pay charges
when due. Such termination or denial will not relieve Subscriber of
responsibility for the payment of all accrued charges, plus reasonable
interest and any collection fees.
- Account Cancellation: All requests for canceling accounts
must be made in writing with at least 30 days notice but not more than
60 days prior written notice and sent to RPH Technology Services, Inc.
Attn: Cancellations, 4935 Old Coffee Plantation, Rosharon, TX 77583 or
you may call 888-697-9184 or fax the cancellation request to
888-697-9178. You must have all account information to cancel.
- Subscriber acknowledges that the service provided is of such a
nature that service can be interrupted for many reasons other than the
negligence of the company and that damages resulting from any
interruption of service are difficult to ascertain. Therefore,
subscriber agrees that the company shall not be liable for any damages
arising from such causes beyond the direct and exclusive control of
the company. Subscriber further acknowledges that the company's
liability for its own negligence may not in any event exceed an amount
equivalent to charges payable by subscriber for services during the
period damages occurred. In no event shall the company be liable for
any special or consequential damages, loss or injury.
- New Domain Accounts: All new web hosting accounts involving
new domains will be set up and entered into our DNS servers within 3
to 5 business days. Due to unforeseen complications, however, this
process may sometimes require up to 7 business days. If the new domain
is registered by the account holder, there will be no handling fee. If
the domain is registered by RPH Technology Services, Inc., Inc. on
behalf of the account holder a handling fee will be incurred.
- Transfer of Domains: New web hosting accounts which involve
the transfer of a domain from another provider to RPH Technology Services, Inc.,
Inc. will require a minimum of seven (7) days to be set up and entered
into our DNS servers. In some cases, such transfers may take up to
sixty (60) days. Due to the unpredictable nature of the transfer
process, no guarantees are made regarding the amount of time a
specific transfer may take. If the transfer of the domain is done by RPH Technology Services, Inc.,
Inc. on behalf of the account holder a handling fee will be incurred.
If the customer cancels service during the transfer period for any
reason, all charges are considered earned.
- Support Boundaries: RPH Technology Services, Inc., provides
24 x 7 technical support to our subscribers (except for few holidays
and short company meetings when we close our center.) We limit our
technical support to our area of expertise. The following are our
guidelines when providing support: RPH Technology Services, Inc.
provides support related to your server or virtual site physical
functioning. RPH Technology Services, Inc. does not offer tech support
for application specific issues such as cgi programming, html or any
other such issue. RPH Technology Services, Inc. does not provide
technical support for YOUR customers. If you can email, we encourage
you to email support@RPHTech.com
for assistance. The Help files in the
program you are using may have the answer to your question so please
do investigate these resources before calling tech support.
- SPAM and Unsolicited Commercial Email (UCE): RPH Technology Services, Inc.
takes a zero tolerance approach to the sending of Unsolicited
Commercial Email (UCE) or SPAM over our network. Very simply this
means that customers of RPH Technology Services, Inc. may not use or
permit others to use our network to transact in UCE. Customers of RPH Technology Services, Inc.
may not host, or permit hosting of, sites or information that is
advertised by UCE from other networks. Violations of this policy carry
severe penalties, including termination of service.
- Violation of RPH Technology Services, Inc.'s SPAM policy will
result in severe penalties. Upon notification of an alleged
violation of our SPAM policy, RPH Technology Services, Inc. will
initiate an immediate investigation (within 48 hours of
notification). During the investigation, RPH Technology Services, Inc.
may restrict customer access to the network to prevent further
violations. If a customer is found to be in violation of our SPAM
policy, RPH Technology Services, Inc. may, at its sole discretion,
restrict, suspend or terminate customer's account. Further, RPH Technology Services, Inc.
reserves the right to pursue civil remedies for any costs
associated with the investigation of a substantiated policy
violation. RPH Technology Services, Inc. will notify law
enforcement officials if the violation is believed to be a
criminal offense.
- First violations of this policy will result in an
"Administrative Fee" of $250 and your account will be
reviewed for possible immediate termination. A second violation
will result in an "Administrative Fee" of $500 and
immediate termination of your account. Users who violate this
policy agree that in addition to these "Administrative"
penalties, they will pay "Research Fees" not to exceed
$175 per hour that RPH Technology Services, Inc. personnel must
spend to investigate the matter. PLEASE, DO NOT SPAM from your
account.
- As our Customers are ultimately responsible for the actions of
their clients over the RPH Technology Services, Inc. network, it
is advisable that Customers develop a similar, or stricter, policy
for their clients.
- Network
- IP Address Ownership: If RPH Technology Services, Inc.
assigns Customer an Internet Protocol address for Customer's use,
the right to use that Internet Protocol address shall belong only
to RPH Technology Services, Inc., and Customer shall have no right
to use that Internet Protocol address except as permitted by RPH Technology Services, Inc.
in its sole discretion in connection with the Services, during the
term of this Agreement. RPH Technology Services, Inc. shall
maintain and control ownership of all Internet Protocol numbers
and addresses that may be assigned to Customer by RPH Technology Services, Inc.,
and RPH Technology Services, Inc. reserves the right to change or
remove any and all such Internet Protocol numbers and addresses,
in its sole and absolute discretion. Our allocation of IP
addresses is limited by ARIN's new policies. These new policies
state that use of IP addresses for IP based virtual hosts will not
be accepted as justification for new IP addresses. What this means
to you is that you MUST use name-based hosting where possible.
We will periodically review IP address usage, and if we find that
clients are using IP addresses where name-based hosting could be
used, we will revoke authorization to use those IP addresses that
could be used with name-based hosting.
- Bandwidth and Disk Usage: Customer agrees that bandwidth
and disk usage shall not exceed the number of megabytes per month
for the Services ordered by Customer on the Order Form (the
"Agreed Usage"). RPH Technology Services, Inc. will
monitor Customer's bandwidth and disk usage. RPH Technology Services, Inc.
shall have the right to take corrective action if Customer's
bandwidth or disk usage exceeds the Agreed Usage. Such corrective
action may include the assessment of additional charges,
disconnection or discontinuance of any and all Services, or
termination of this Agreement, which actions may be taken is in RPH Technology Services, Inc.'s
sole and absolute discretion. If RPH Technology Services, Inc.
takes any corrective action under this section, Customer shall not
be entitled to a refund of any fees paid in advance prior to such
action. In the event that a customer exceeds the included
allocation, RPH Technology Services, Inc. may, at its sole
discretion, collect a deposit, in an amount determined by RPH Technology Services, Inc.,
against customer's credit card on file with RPH Technology Services, Inc..
- System and Network Security: Users are prohibited from
violating or attempting to violate the security of the RPH Technology Services, Inc.
Network. Violations of system or network security may result in
civil or criminal liability. RPH Technology Services, Inc. will
investigate occurrences, which may involve such violations and may
involve, and cooperate with, law enforcement authorities in
prosecuting Users who are involved in such violations. These
violations include, without limitation:
- Accessing data not intended for such User or logging into a
server or account, which such User is not authorized to
access.
- Attempting to probe, scan or test the vulnerability of a
system or network or to breach security or authentication
measures without proper authorization.
- Attempting to interfere with service to any user, host or
network, including, without limitation, via means of
overloading, "flooding", "mail bombing" or
"crashing".
- Forging any TCP/IP packet header or any part of the header
information in any e-mail or newsgroup posting.
- Taking any action in order to obtain services to which such
User is not entitled.
- Notification of Violation:
- RPH Technology Services, Inc. is under no duty to look at each
customer's or user's activities to determine if a violation of the
AUP has occurred, nor do we assume
any responsibility through our AUP to
monitor or police Internet-related activities.
- First violation: Any User, which RPH Technology Services, Inc.
determines to have violated any element of this Acceptable
Use Policy, shall receive an email, warning them of the
violation. The service may be subject at RPH Technology Services, Inc.'s
discretion to a temporary suspension pending a User's agreement in
writing, to refrain from any further violations.
- Second Violation: Users that RPH Technology Services, Inc.
determines to have committed a second violation of any element of
this Acceptable Use Policy shall be subject to immediate
suspension or termination of service without further notice.
- We reserve the right, to drop the section of IP space involved
in Spam or Denial-of-Service complaints if it is clear that the
offending activity is causing great harm to parties on the
Internet. In particular, if open relays are on your network or a
customer's network, or if denial of service attacks are
originating from your network. In certain rare cases, we may have
to do this before attempting to contact you. If we do this, we
will contact you as soon as is feasible.
- Suspension of Service or Cancellation: RPH Technology Services, Inc.
reserves the right to suspend network access to any customer if in the
judgment of the RPH Technology Services, Inc. network administrators
the customer's server is the source or target of the violation of any
of the other terms of the AUP or for any
other reason which RPH Technology Services, Inc. chooses. If
inappropriate activity is detected, all accounts of the Customer in
question will be deactivated until an investigation is complete. Prior
notification to the Customer is not assured. In extreme cases, law
enforcement will be contacted regarding the activity. The customer
will not be credited for the time the customer's machines were
suspended.
- RPH Technology Services, Inc. reserves the right to amend its
policies at any time. All Sub-Networks, resellers and managed servers
of RPH Technology Services, Inc. must adhere to the above policies.
Failure to follow any term or condition will be grounds for immediate
Cancellation. You will be held responsible for the actions of your
clients in the matter described on these Terms and conditions.
Therefore, it is in your best interest to implement a similar or
stricter Terms and conditions or otherwise called Acceptable Terms of
use policy.
- Indemnification: RPH Technology Services, Inc. wishes to
emphasize that in agreeing to the RPH Technology Services, Inc. Acceptable
Use Policy (AUP) and Terms of Service (ToS), customer indemnifies RPH Technology Services, Inc.
for any violation of the Acceptable Use
Policy (AUP) and Terms of Service (ToS) that results in loss to RPH Technology Services, Inc.
or the bringing of any claim against RPH Technology Services, Inc. by
any third-party. This means that if RPH Technology Services, Inc. is
sued because of a customer's or a customer of a customer's activity,
the customer will pay any damages awarded against RPH Technology Services, Inc.,
plus all costs and attorney's fees.
- Miscellaneous Provisions: You must provide us with, and keep
current, good contact information for you. E-mail, fax, and telephone
contacts are used, in that order of preference.
- A waiver by the Company of any breach of any provision of this
Agreement by Subscriber shall not operate as or be construed as a
continuing or subsequent waiver thereof or as a waiver of any
breach of any other provision thereof.
- Subscriber shall not transfer or assign this Agreement without
the prior written consent of the Company. Company may assign
Agreement at anytime without consent from or notice to Subscriber.
Company reserves right to cancel customers rights under this
contract at anytime without further obligation.
- RPH Technology Services, Inc. takes no responsibility for any
material input by others and not posted to the RPH Technology Services, Inc.
Network by RPH Technology Services, Inc.. RPH Technology Services, Inc.
is not responsible for the content of any other websites linked to
the RPH Technology Services, Inc. Network; links are provided as
Internet navigation tools only. RPH Technology Services, Inc.
disclaims any responsibility for any such inappropriate use and
any liability to any person or party for any other person or
party's violation of this policy.
- RPH Technology Services, Inc. is not responsible for any damages
your business may suffer. RPH Technology Services, Inc. does not
make implied or written warranties for any of our services. RPH Technology Services, Inc.
denies any warranty or merchantability for a specific purpose.
This includes loss of data resulting from delays, non-deliveries,
wrong delivery, and any and all service interruptions caused by RPH Technology Services, Inc..
- It is absolutely forbidden to host pornographic content or IRC
servers on Virtual Server Accounts. Virtual Server Accounts found
hosting this material will be subject to immediate cancellation
without refund.
- Responsibility for Content: You, as RPH Technology Services, Inc.'s
customer, are solely responsible for the content stored on and served
by your RPH Technology Services, Inc. server.
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